We want to make sure you are satisfied with your order. If you are unsatisfied, MEDICAL MONKS™ will gladly work with you to process your return.
There are two reasons for returns:
- Reason #1 – You do not want the item(s) you purchased. In this case, we accept claims for returns within thirty (30) calendar days of the purchase date, subject to the return eligibility criteria (see below).
- Reason #2 – Item(s) you ordered are missing, damaged, defective, incorrect, or of the wrong quantity. In this case, return claims must be received within five (5) business days of receipt of order.
Return Shipping Liability
In the case of Reason #1 above, you are responsible for the cost of return shipping. Please make your own arrangements with a carrier (UPS, Postal Service, etc.) to return the item(s) to Medical Monks.
In the case of Reason #2 above, MEDICAL MONKS will pay for the cost of return shipping. We will send a pre-paid UNITED PARCEL SERVICE (UPS) return shipping label to you.
Return Initiation Process
To initiate a return, please call 844-859-9400 and speak to a MEDICAL MONKS Customer Care Associate who will help you process your return. To process your return, we require your name, order number and reason for return.
If your items are eligible for return, MEDICAL MONKS will send you the following via regular mail:
- Return Authorization Document – Contains order and authorization details.
- Shipping Instructions – Contains instructions on what you need to do to return your items.
- Return Shipping Label – Only in the case of reason #2 mentioned above, we will send you a pre-paid United Parcel Service (UPS) return shipping label
Returns should be sent to our return warehouse location:
Returns – Medical Monks
4 Zesta Drive
Pittsburgh, PA 15205
In the cases where you are responsible for the return shipping (reason #1 mentioned above), and your item(s) exceed $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.
Please do not attempt to return your item(s) to the manufacturer. If you send a return directly to the manufacturer you will not receive a return refund from MEDICAL MONKS.
All returned items must be in the original shipped condition in the original packaging – unopened, not used, no broken seals, no writings or markings on boxes containing items or on the items themselves, and all parts and accessories in original packaging.
Some items are not eligible for return and these items are considered final. These items include the following:
- Sale Items
- Special order items
- Custom items
Return Inspection and Approval
Once your return is received and the item(s) inspected, we will send an email to you that will indicate we received your returned item(s). We will notify you if your refund was approved based on the eligibility criteria above.
If your return is approved, then your refund will be processed, and a credit will be applied to your original method of payment.
Some returned items may require a restocking fee charged to the customer account. This includes items that are returned but have been opened, are not in original packaging, have been used, contain broken seals, contain writing on box or item, and/or parts and accessories are missing or not accounted for.
After inspection, MEDICAL MONKS reserves the right to refuse the return or to charge a minimum 15% restocking fee. A restocking fee will never be charged to you if the wrong item(s) or quantity was shipped or if the item(s) was damaged or defective.
We do not process exchanges.
When a Refund is Credited
Once we receive your returned item(s), please allow 7-10 business days for your refund to be processed and credit applied (if approved) to your credit card or original method of payment.
If you haven’t received a refund credit yet, then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.