- Where can I ship products purchased on the MEDICAL MONKS™ website?
We ship to all 50 United States and Puerto Rico,
Note: Orders placed for delivery outside of the 48 contiguous United States may encounter certain exceptions. Please refer to our Shipping Policy for more info.
- How can I get FREE shipping?
- Exceptions / Exclusions –
*Deliveries to PO Boxes usually add an additional 1-3 business days to the delivery.
- How fast can I get my products shipped?
- How do I track my order once it’s been shipped?
- What can cause my order to be delayed?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- How do I know it is safe to shop with you?
- What is your Privacy Policy?
- Does your site have a secure connection? How am I able to tell if it is a safe connection?
- Is it safe to use my credit card on your site?
- Is it safe to use my debit card online?
- Do you accept international credit cards?
- What forms of payment do you accept?
- Is my order subject to sales tax?
- How long does the customer have to return the item?
- There are two main reasons for returns:
- Who pays for return shipping?
- How do I send returned items back to MEDICAL MONKS™?
- A return authorization document – it contains order and authorization details for the returned item(s).
- A shipping label – In the case of Reason #2 above, we will mail a return shipping label to you.
- What products are eligible for return and in what condition?
- Sale Items
- Overstock Items
- Special Order Items
- Custom Items
- Open Items
- Used Items
- Do you have restocking fee and if so on what products?
- Do you process exchanges, store credit or full refunds?
- What is the approval process for returns?
- When is the refund credited?
- How do I become a MEDICAL MONKS member?
- What are the benefits of MEDICAL MONKS membership?
- a % off every purchase
- Lower shipping costs
- Full Access to Customer Care Associates and Product Specialists
- Special offers exclusive to Members.
- How do I know if a MEDICAL MONKS membership is right for me – is a membership worth the cost?
- What happens if I buy a MEDICAL MONKS membership and want to cancel it?
- How long do memberships last?
- How do I RENEW my MEDICAL MONKS membership?
- Are memberships transferable?
- Are there limits to membership?
- I know what I want:
- I’m not sure what I want:
- Accounts and Passwords
- Do I need to set up an account to buy products on the MEDICAL MONKS website?
- Why is it a good idea to have an account?
- What if I forgot my account password?
- Why is there a delay or why am I not receiving user ID and password emails?
- Email Address Changes
- My email address has changed . . . How do I update this information to my current account?
- On the Medical Monks website click on “My Account” in the upper right-hand corner of the page (or) just click here to access the My Account section of the website
- Log in to your account by typing your previous e-mail address and password
- Once logged in, click on “Edit Profile” towards the right-hand side of the page
- Type your new e-mail address on lines 3 and 4
- Verify your “Current password” at the bottom
- Click “Update Now”
- Cookies
- Does your Site use Cookies?
- What are cookies? Do I need to enable cookies on my browser?
- Unsubscribe to Email
- How do I unsubscribe from your email list?
- Text us at (614-636-6658)
- Call us at 844-859-9400 and one of our customer service representatives will take care of your request over the phone.
- Email us at [email protected] and one of our customer service representatives will unsubscribe your email address.
- Report Site Problems
- I’ve encountered a problem on your website – what should I do?
- When do I need to submit a prescription?
- How do I send my prescription to MEDICAL MONKS?
- What if I am a professionally licensed institutions buying from MEDICAL MONKS products that you say require a prescription?
- How can MEDICAL MONKS help me if I do not want to pay out-of-pocket for my supplies and instead want to bill my insurance for supplies?
- Order the supplies you need as prescribed by your physician
- Bill Medicare or your private insurance company or have a worker compensation claim
- What product categories do you support for insurance billing?
- How does Medical Monks Calculate Sales Tax?
Because sales tax rates and rules vary by state and local jurisdiction, we apply sales taxes based on where you’re shipping your order and which products you are purchasing. You will see the estimated taxes in your cart during checkout, and the exact taxes will be calculated and charged at the time of shipping.
- Do you accept Tax Exemption Certificates?
Yes, we currently accept Tax Exemption Certificates provided by our customers, and can store them for as long as they are effective.
To provide yours, please email it to [email protected]. A Medical Monks representative will let you know when it’s been uploaded.